Frequently Asked Questions
Why is Blockbuster discontinuing the DVD by mail service?
While this is a difficult decision, we all recognize that consumer demand has moved away
from the disc rental business to video-on-demand and the digital distribution of video entertainment.
Last year DISH Network introduced Blockbuster@Home which we believe is the most comprehensive movie service available
including 15 movie channels, new releases on demand, over 20,000 movies and TV shows available on line and streamed to
Why did DISH acquire Blockbuster if it closed its stores and
by mail service?
DISH Network acquired the assets of Blockbuster in April 2011 through a bankruptcy auction.
We recognized that the entertainment landscape was changing, and we believe that Blockbuster will continue to
evolve its online delivery. As such, the Blockbuster@Home and Blockbuster On Demand services are available today to
Blockbuster members. These two products will provide Blockbuster members with virtually all the services members
received through retail stores and by mail. .
Can I keep my DVDs/Blu-ray discs?
You can choose to return your last disc(s) to our facilities within 30 days of the end of your service month or choose
to keep the disc(s) you have and be billed the appropriate amount to purchase those products.
When will the last day be for DVD delivery?
Memberships will continue to renew until November 13th, from that time forward, no new renewals
will be processed. All customers will continue to receive service through the end of their individual service month.
The service will shut down approximately December 13, 2013.
Is Blockbuster going completely out of business?
No. Blockbuster is phasing out of the physical rental and retail business.
The Blockbuster@Home and Blockbuster On Demand services will remain available to customers.
These two products will provide Blockbuster members with virtually all services received through retail stores and by mail.
www.Blockbuster.com/athome for more information.
What is Blockbuster doing for its existing customers?
All by mail customers will continue to receive service through the end of their individual
service month. In addition we have arranged for a special Blockbuster@home offer for all existing customers.
More details can be found at www.Blockbuster.com/athome .
How will I get Blockbuster movies in the future?
Blockbuster @ Home offers:
- 15,000 movies available instantly
- 15 Premium Movie Channels Playing 24x7
- 12 Blockbuster New Release Tickets valued at $72
- Save up to 1,000 Movies on your Hopper
- Instantly watch your movies anywhere with DISH Anywhere
We encourage you to go to www.Blockbuster.com/athome for the best way to get all of the movies you’ve received
from Blockbuster in the past.
What is Blockbuster @ Home?
Blockbuster@home is special package of movie channels and on-demand content offered by
DISH Network. It provides new releases, thousands of movies each month, storage for up to 1000 titles in your home
and streaming to all of your mobile devices. We encourage you to check out the special offer at Blockbuster.com/athome
to find out how to get all of your Blockbuster favorites.
Does Blockbuster stream movies over the internet?
Yes, Blockbuster@home streams over 20,000 movies and TV shows.
We are also offering Blockbuster members who sign up for Blockbuster@Home an iPad to watch your movies anywhere
and on the go. You just need an internet connection. Blockbuster On Demand also streams movies over the internet
at www.BlockbusterNow.com. The on-line streaming service will continue to operate.
Will I be able to get New Releases?
How can I store 1,000 movies on my DVR?
Blockbuster customers can get a special offer at www.Blockbuster.com/athome .
This offer includes thousands of movies available at any time as well as the award winning DISH Hopper
that allows you to store up to 1000 movies right in your living room.
How can I watch my movies on my connected devices?
Blockbuster customers can get a special offer at www.Blockbuster.com/athome .
This offer includes thousands of movies available at any time as well as the award winning DISH Hopper with Sling.
This service includes thousands of movies available at any time on all of your mobile devices.
What is sling technology?
Customers get access to live TV, thousands of On Demand titles and all your DVR recordings
even when you're away from home with a broadband Internet-connected Hopper with Sling®.
What are the consumer offers and what do you recommend?
We have arranged for a special Blockbuster@home offer for all existing Blockbuster customers and all new DISH
customers. We recommend this offer to all Blockbuster and new DISH customers as the best way to receive everything you’ve always loved
about Blockbuster. Existing DISH customers can always get great movies through Blockbuster@home and Blockbuster On Demand.
I am not currently a Blockbuster customer. Can I take advantage of this offer?
Yes. The offer is open to both current and former Blockbuster customers.
I am currently a DISH customer. Can I take advantage of this offer?
No. This offer is only available to new DISH subscribers. Existing DISH customers can always get great movies through Blockbuster@home and Blockbuster On Demand.
Is there a contract?
Our special Blockbuster@home offer allows for both contract and non-contract options.
How do I redeem my Gift Cards?
Valid Blockbuster gift cards can be used to purchase discs on-line at Blockbuster.com or
to make purchases in our stores during both regular and liquidation operations.
All gift cards should be redeemed prior to January 5, 2014.
What is going to happen with my credit card information?
Blockbuster takes the security of our customer’s information very seriously.
All of your information will continue to be secure through this entire process.
What is happening to the stores?
As announced on November 6th, the remaining Blockbuster stores will be shutting down as well.
Stores will be starting liquidation shortly and details on each store’s activity will be provided at the store locations.
Can I still exchange by mail movies at the store?
Most stores last day of rentals will be around November 9th.
Once a store goes into the liquidation status, they can no longer rent titles and as a result you will not be
able to have access to in-store exchanges.
I rented movies/games recently from a store. Do I have to return them?
Yes. All rentals are due back by their normal due date; ADRs (Additional Daily Rates) and autosales will apply. All applicable charges related to the membership terms and conditions are still valid.
I exchanged my By Mail disc for a store rental. Do I have to return the store rental?
Yes. Please return all store exchange rentals by December 1.
What happens to my store pass membership?
Blockbuster no longer rents movies and games. If you have a rental pass that is affected by this
policy or has recently renewed, it may be exchanged for store credit. Please see a member of your local store management for more details.
If I have a balance due, do I still have to pay?
Yes, all past due balances need to be paid, please contact your store for payment.
When is the liquidation sale and when do the stores close?
Stores will start their liquidation sale on Thursday, November 14 and it will continue through January 12. Stores will close at the end of the liquidation sale.
Individual stores may close before January 12. Please contact your local store for details.
Where can I find a list of closing Blockbuster store locations?
What will be for sale?
Almost everything in the store will be for sale, from product to fixtures and supplies. Contact your local store for pricing. As a reminder, all sales are final.
I have a coupon. Can it be used in the liquidation sale?
The majority of coupons are for rentals; the last day to rent movies and games was November 9. Any other offer cannot be combined with the liquidation pricing.
Are Blockbuster franchise stores closing as well?
No, Blockbuster franchise stores are operated independently and are not affected by the closing of the corporate stores.
Where can I find a list of these franchise locations?